We have setup our new dedicated platform for VOIP platform.
vuVoice is a dedicated platform for Interactive voice applications and automated bulk calls. It is a fully customizable and automated system for voice calls. We added lot of enhancement over traditional model. It is working on OPEN SOURCE PBX (soft switches).The main advantage of the model is cost effective than conventional PBX and it is flexible to integrate and deploy.
How will it wok ?
Interactive Voice Response (IVR) helps to boost the following challenges for organizations.
- Efficient and effective handling of call volumes at most busy times,
- Eliminate excessive hold times during busy slots.
- Reduces employee turnover and quality assurance issues.
- Interactive Voice Response self service ensures handling of large volumes of contacts without requiring expensive employee resources and thus, delivers following
- Timely, automated resolution of customer transactions and customer requests
- Relaxed time for employees to handle more complicated calls
- Organize and consolidate data and information flow for better reporting purposes.
- Flexibility of operational hours 24/7 without the need of extended staff
- Customized business and call flow scripting which eliminates repetitive and costly tasks from the employee agenda
- Global low-cost multilingual customer support
- True enterprise network or stand alone voice mail, automated message delivery and faxing applications with fax on demand
- Delivers outbound contact without agent resources
Competitiveness requirements by industry to automate outbound inbound call handling processes & increased profits.